Check-in: from 3 to 6 p.m.
Check-out: until 11 a.m.

General terms and conditions


1. General terms and conditions

These general terms and conditions apply to all guest contracts concluded between bedpark and third parties (overnight guests). Our agreements are positioned so as to be clearly visible in every bedpark and are on display for guests to see. Through this fact alone, they are sufficiently brought to the attention of the customers, the parties to the accommodation contracts and third parties in the sense of the German Civil Code (BGB).


2. Reservations

The acceptance of a reservation made by a guest causes an accommodation contract to come into existence. This contract, in the form of the reservation of the booked rooms, is binding for both parties. Guests are not entitled to stay the night in a particular room. bedpark reserves the right to let the reserved room out to other guests once the reservation has expired (it expires at 6 p.m.). bedpark shall send the guest a binding written confirmation of reservation.

3. Guaranteed reservations, cancellation deadlines/fees

A guaranteed booking after 6:00 PM is only valid for the guest if the guest guarantees payment on the day of arrival by making an advance payment to the hotel (with proof) or by providing a valid credit card – and the room is not canceled before 6:00 PM on the day of arrival. A free cancellation is possible until 3:00 PM on the day of arrival. This does not apply to bookings on event days in Hamburg. These can only be canceled free of charge up to 7 days before arrival. After this time, a cancellation fee of at least 90% of the total price will be charged (according to agreement). The same applies if the guest does not arrive.

For group reservations of three or more rooms, different rules regarding cancellation fees apply – these are agreed upon individually. This does not apply to early booking rates booked through our booking calendar ( The cancellation conditions listed there apply.

A rebooking can be made after consultation and availability for a rebooking fee of €15.00 and €30.00 on event days. This applies exclusively to direct bookings at the hotel!

If the guest does not appear at the hotel by 6:00 PM for a standard booking through external booking portals (such as or similar), the booking will be canceled without replacement, and the reserved rooms will be put up for sale. In the case of a guaranteed booking – where the guest guarantees payment by providing their credit card details – the hotel room reservation will be maintained for the guest even after 6:00 PM. Any cancellation options from external portals expire from the moment of check-in.

bedpark reserves the right to terminate the accommodation contract at any time for good cause. Bedpark also reserves the right to cancel the booking without replacement due to maximum capacity being reached during Covid-19 times. In this case, no costs will be charged to the guest.

Changes subject to reservation. We refer here to online dispute resolution in consumer matters (ODR regulation):


4. Advance payment

The price of the entire booked accommodation services shall be paid by the guest always in advance, within 5 business days after the booking. For last minute bookings (from 3 days before the date of arrival), the total amount will be charged in cash (or debit / credit card) on arrival. In case of an early departure the guest is not entitled to a refund of the remaining balance. The guest also have to pay the possible cleaning or downtime costs if the room is not left in time. (Check out until 11 a.m.)

5. Means of payment

Payment is made by bank transfer or in cash in euros. A cashless payment is possible at check in by debit card, and also by credit card. If the guest pay's by credit card a 2% credit card fee will be raised.

6. Usage of reserved rooms

Reserved rooms are available to the guest from 3 p.m. at the day of arrival until 11 a.m. on departure day.

If the guest locks himself out of his hotelroom or loses his room key card after the reception times, bedpark reserves the right to charge the guest an expense and service fee for an extra opening of at least € 50.00.

The same applies in case of contamination or damage to the interior decoration. In this case, the guest must expect an appropriate expense allowance for the disposal and new acquisition of the interior by the hotel. Any costs incurred will be charged to the guest.

The costs are to be paid on the same day directly to the hotel staff.

The re-sale, subletting or brokering of booked rooms is prohibited unless the guest and bedpark Hotel have expressly agreed otherwise in writing. The number of people staying in the hotel room provided must not exceed the number of people specified in the reservation. In the event of a culpable violation by the guest of the aforementioned provisions, bedpark is entitled to cancel or terminate the accommodation contract and to claim damages from the guest. It is not allowed to bring visitors to your room without informing the hotel about it. Infringement will cause extra costs.

The guest must observe the house rules posted during their stay in the hotel. 


7. Unauthorized Removal of Hotel Property

Guest Responsibility: According to the laws of the Free and Hanseatic City of Hamburg, all guests are responsible for the hotel interior during their stay. This includes furniture, bedding, towels, decorations, and other furnishings in the room and public areas of the hotel.


Check-in Inspection: Upon arrival, guests are encouraged to inspect the condition of their room. Any damages or missing items should be reported promptly to the reception. The hotel reserves the right to charge the guest for pre-existing damages or missing items if they are not reported.


Liability for Theft: According to applicable laws, the hotel does not assume liability for the theft of guests' personal belongings or for thefts of the hotel interior. Guests are encouraged to securely store their valuables and properly lock the room doors.


Assessment and Charges: In the event of theft of the hotel interior, the hotel reserves the right to levy a reasonable fee or claim for damages. The fee will be determined in accordance with applicable laws and based on an assessment of the stolen items, considering depreciation and wear and tear.


Legal Measures: The hotel reserves the right to take legal action in accordance with the laws of the Free and Hanseatic City of Hamburg against individuals who commit thefts of the hotel interior. This may lead to reporting to local authorities and may have civil and criminal consequences.


Insurance Coverage: The hotel may have insurance to protect against thefts of the hotel interior. In this case, the terms and extent of coverage will be determined in accordance with applicable insurance and liability laws.


By booking a stay at the hotel, guests agree to the above policies and conditions in accordance with the laws of the Free and Hanseatic City of Hamburg.


8. Liability of guests for items brought with them and other hotel guests

The hotel is not responsible for the safekeeping of any type of item brought by guests into their rooms and cannot therefore be held liable for their fate. This applies to valuables in particular. Please note that bedpark does not offer to store items in the hotel safe or any similar secure container. Therefore, guests bring items at their own risk. bedpark does not store any cases, bags or other items for guests before they obtain their room key or after they leave their room.Furthermore, the hotel is not responsible for the actions of other hotel guests.
The hotel is to be contacted in case of misconduct via an emergency number and in case of an offense, disturbance of the peace or any misdemeanor the police has to be informed.

9. No smoking

bedpark is a non smoking Pension. Therefore, it is forbidden to smoke in the rooms and throughout the property. In the event of an infringement, bedpark has the right to charge corresponding separately expended cleaning costs and rental losses from the non- rental of the room, to the guest.

10. Collateral agreements/written form requirement

Collateral agreements and amendments must be made in writing in order to be effective. The same applies to any waiver of the written form requirement.

11. Place of jurisdiction

The place of jurisdiction for all disputes arising between the parties as a result of the contractual relationship is Hamburg, provided that the contractual partner of bedpark is an entrepreneur, corporate body under public law or a special fund under public law.
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