These general terms and conditions apply to all guest contracts concluded between bedpark and third parties (overnight guests). Our agreements are positioned so as to be clearly visible in every bedpark and are on display for guests to see. Through this fact alone, they are sufficiently brought to the attention of the customers, the parties to the accommodation contracts and third parties in the sense of the German Civil Code (BGB).
General terms and conditions
1. General terms and conditions
3. Guaranteed reservations, cancellation deadlines / fees
A booking is only guaranteed after 6 p.m. if the guest guarantees payment on the day of arrival – either by paying a deposit to the hotel (supporting documentation required) or by providing a valid credit card – and if the guest does not cancel the reservation before 6 p.m. on the day of arrival.
In the event of a cancellation, the following cancellation fees apply:
– Up to 21 days before arrival none
– 20–3 days before arrival 50%
– 2–0 days before arrival 90%
If, having made a booking that is not guaranteed through a third-party booking portal (such as HRS), the guest does not arrive at the hotel by 6 p.m., the booking will become invalid, no compensation will be paid to the guest and the reserved rooms will be freely available. If a booking is guaranteed – where the guest has guaranteed payment by providing his/her credit card information – the hotel room will remain reserved for the guest after 6 p.m.
If the guest does not arrive, a cancellation fee will be charged. The amount of the cancellation fee can be found on the third-party booking portals. Different cancellation fee rules apply to group reservations of more than three rooms. These are agreed individually and in writing.
Please see the regulation on online dispute resolution for consumer disputes (regulation on ODR):