Existing protective measures - coronavirus

Dear guests,
unfortunately, the ban on tourist travel is again in force. This means that we‘re currently only allowed to welcome guests who are travelling for business reasons or for absolutely necessary, private reasons. Due to the currently valid regulations, we require written proof of your reason for travelling.

Business trips
As proof of your business trip, please send us the employer confirmation for exemption from the city tax. We‘ll gladly send this to you by e-mail. You can also download it here.

 

Private, but absolutely necessary trips
If the reason for your journey is private, but absolutely necessary, we need this in writing. The city of Hamburg regards travel as such for the following reasons: Regulation of family matters, care of persons in need of assistance or the exercise of authority to care for them, stay for the purpose of receiving medical treatment and the accompaniment of relatives, participation in a funeral service.

In order to protect you, us and our fellow human beings, we ask you to consider and respect the rules that apply in our house! Please join in so that we can get out of this matter as quickly and as healthy as possible!

You'll find a detailed list of the hygiene measures in the following. If you have any questions or remarks, please don't hesitate to contact us at any time - so that we can make your stay together as pleasant as possible, even in these special times.

Stay healthy
Your bedpark team

The hygiene regulations in our hotel have been strengthened to ensure a safe environment for you and our staff. Because the protection of our guests and staff is very important to us. With care in all areas and strict hygiene, we live up to our co-responsibility for the containment of the coronavirus. Please support us in this endeavor and adhere to the rules of conduct consistently.

• A contact person has been appointed at the hotel to supervise the implementation of security measures, staff training and compliance with the security guidelines.
  
  
• All our staff is continuously informed and specially trained.
  
  
• Appropriate presentation of the security guidelines for our staff and guests in the floors/entrance areas.
  
  
• Increased cleaning and sanitation procedures for rooms and common areas, several times a day (in particular: door handles, seating, tables, counters, floors, etc.).
  
  
• Disinfectant dispensers are available at all entrances, floors and in the reception areas.
  
  
• In all public hotel areas a mouth and nose protection must be worn. Please understand that we have to punish violations with a fee of € 50.00.
  
  
• Adhesive tapes on the floor in the reception area at a distance of 1.5 m help to keep social distance.
  
  
• To keep personal contact to a minimum, you can pay for your stay with EC or credit card (preferably); all credit card terminals are thoroughly cleaned before and after each use.
  
  
• Due to reduced opening hours, personal contact is kept to a minimum, so check-in is usually done by pickup / key deposit after prepayment.
  
  
• A basket or other container is provided for the disposal of your key/card/used pens (disinfected before and after each use).
  
  
• You will receive the invoice as usual by e-mail on the day of departure.
  

Important note: Due to the current regulations we have to reserve the right to cancel bookings without substitution due to maximum capacity at times of Covid-19. In this case the guest will not be charged any costs and will be informed in time about this cancellation.